Frequently Asked Questions

Q What can I store in my storage space?
A You can store almost anything in your space as long as you can fit it into the space and it does not leak or give off noxious fumes. You can not store perishables such as fresh food, vegetables and packaged food products, canned and bottled products are OK. You can not store liquids that are flammable and could combust when heat is applied. You can not store items that are illegal.

Q How much will storage cost?
A The cost of storage is dependant on the size of the space, the location of the space and the features of the space. The cost of storage may also vary between facilities. You will be surprised at just how affordable our self storage spaces are. To receive an accurate price, please contact our trained sales consultants on 1800 244 6726 or contact Big Orange Self Storage by clicking here.

Q What is included in the price?
A The price quoted to you is inclusive of GST and can be monthly or for the set time you require.

Q Are there any other initial costs involved?
A When you first move into storage there is a once off cleaning and fumigation fee of $15.00. You will also need to purchase a padlock for your space. Big Box will sell you the right padlock or you can provide your own. You may also wish to purchase reasonably priced insurance which is available for your consideration.

Q Do I have to book a space?
A Strictly speaking you do not have to book a space, however to ensure the exact space you need is available when you need it, we recommend you reserve your space today by making a $15.00 holding payment. We will then hold the space for a period of one week and when you move in we will apply this payment to your account.

Q Can I move in today?
A Yes. If we have space available you can move in straight away.

Q How do I move in to storage?
A Most customers use a removalist, a truck or a car to move their possessions into storage. Once at the storage facility you are provided with complimentary trolleys and professional advice to help make storing easier. Ask about our free trailer service.

Q Do you organise removalists?
A We are not a removalist company, however, at each of our facilities, we know of removalists that we have recommended and worked with extensively, often over a long period of time. We are happy to recommend these removalists for your consideration. Removalists.

Q Who keeps the key?
A You do. The locking system on your door is secured by a padlock. This padlock is yours and you keep the key.

Q What are your hours of operation?
A The hours of operation may vary from site to site so you should check the specific location you are interested in for details. To locate your closest Big Orange Self Storage facility please use our location finder on this web site, location finder.

Q What is the minimum period I have to stay?
A The minimum period of rental is one month.

Q How long can I stay?
A There is no limit on how long you can stay. Your agreement will extend automatically each month for a period of one month.

Q When do I have to pay?
A On or before the day you move into your storage space, you will be required to pay for your first month’s storage. Each month thereafter you will be required to pay for storage monthly in advance.

Q Can I pay weekly or monthly?
A We accept monthly payment for the storage spaces or you can prepay a number of months in advance. You can also just pay for the period you require if you need to move out mid month.

Q What are the methods of payment?
A We accept all common methods of payment including cash, cheque, Visa card, Master card, Amex, online bank deposit / direct deposit and EFTPOS.

Q Will you send me an invoice?
A Yes we will send you an invoice prior to when your account is due. We can post or e-mail your invoice to you.

Q What if I do not pay?
A If you do not pay your storage fees we will over-lock your space and deny you access until you are up to date on your payments. If you continue to not make payment, we can, under the storage agreement, reserve the right to auction your goods to recover the monies owing.

Q Do I have to sign an agreement when I move in?
A Yes. When you move into a self storage space you must sign the Storage Agreement. The storage agreement licenses the storer to occupy the space. The storage agreement outlines the terms and conditions under which you are granted the license.

Q How often and when can I access my space?
A You may enter your space as often and as frequently as you like during the hours of operation of the business providing your account is up to date.

Q Does it cost me anything to access my space?
A No. It does not cost you anything to access your space.

Q When I am finished with storage what do I have to do?
A When you decide that you no longer need the space, then we would ask that you provide us with at least 7 days notice. You may of course move out sooner or with no notice, however we do not refund any part months of un-used storage

Q Do you sell boxes & wrapping materials
A Yes we have a large range of boxes and wrapping materials that can be found in all of our facilities. For further details please visit the boxes and wrapping materials section on this web site

Q Are my goods insured when stored with you?
A Not automatically. Because we license to you exclusive use of the space, we forfeit any obligations in relation to insurance of goods in the space. However we do make available the opportunity for you to purchase insurance coverage for your goods.

Q Do you sell insurance?
A Yes. We sell insurance for your goods in storage. We have a schedule of insurance coverage and the associated premiums available for your consideration at each of our Self Storage facilities. The Financial Services Reform Act prevents us from providing advice, however we do have a Product Disclosure Statement available for you to read at each of our facilities.

Q Why do I need insurance?
A For extra peace of mind for those possessions you care about most.

Q Do you have security?
A Yes security is important to us. Each facility has its own unique security features. Please inquire with our sales manager about the security features at your chosen storage facility.

Q Can you accept deliveries?
A Yes we can accept deliveries. For a more detailed explanation of the conditions under which we accept deliveries and where and how they are cared for, please consult with the Sales Manager at your chosen Big Orange Self Storage facility

Q Where is my nearest store?
A To locate your closest Big Orange Self Storage facility please use our location finder on this web site.

Q Where can I find out more general information about Self Storage?
A We have a Self Storage Articles section on this web site. To read recently published articles please click here.