Q What can I store in my storage self storage space?
A You can store almost anything in your space as long as you can fit it into the space and it does not leak or give off any noxious fumes. You cannot store perishables such as fresh food, vegetables and packaged food products. Canned and bottled products are ok. You cannot store liquids that are flammable and could combust when heat is applied. You cannot of course store items that are illegal.
Q How much will warehouse storage cost?
A The cost of storage is dependent on the size of the space you need, its location and the features needed. Storage charges may vary between warehouse storage facilities. You will be surprised at just how affordable our self storage spaces are. To receive an accurate quote, please contact our trained sales consultants on 1800 ORANGE = 1800 244 6726 or contact Big Orange by clicking Self Storage now.
Q What is included in the price?
A The price quoted to you can be monthly or for the set time you require.
Q Are there any other initial costs involved?
A You will need to purchase a padlock for your storage space. Big Orange can sell you the right padlock or you can provide your own. In addition you may want to buy insurance. We have the right policies at the right price available for your consideration.
Q Can I move in today?
A Yes. If we have the storage space available you can move in right away.
Q How do I move in to warehouse storage?
A Most customers use a removalist, a truck or a car to move their belongings into storage. At our Big Orange warehouse facility you have access to complimentary trolleys and professional advice to help make storing easier. Ask us about our free move-in xpress service.
A We¡¯re not a removalist company. However, at each of our facilities, we know removalists that we can recommend and have worked with extensively, often over a long time. We¡¯re happy to recommend these removalists for your consideration. Removalists.
Q Who keeps the key?
A You do! A padlock secures your space. You are the only one who has the key making your space 100% secure at all times.
Q What are your hours of operation?
A Operation hours do vary from storage warehouse to storage warehouse so you should check the location you¡¯re interested in for full details. To locate your closest Big Orange Self Warehouse Storage facility please use our location finder on this web site, location finder.
Q What is the minimum period I have to stay?
A The minimum rental storage period is 1 month.
Q How long can I stay?
A There is no limit on how long you can stay. Your agreement will extend automatically every month for a period of one more month.
Q When do I have to pay?
A On or before the day you move into your self storage space. You will be required to pay for your first month’s storage in advance. After that you pay per month in advance.
Q Can I pay weekly or monthly?
A We accept monthly payment for your storage spaces or you can prepay a number of months in advance. You can also just pay for the period you require if you need to move out mid month.
Q What are the methods of payment?
A We accept all standard methods of payment including cash, cheque, credit card (Visa, Master card, Amex), online bank deposit / direct deposit and NETS.
Q Will you send me an invoice?
A Yes we will send you an invoice prior to when your account is due. We can post or e-mail your invoice to you.
Q What if I do not pay?
A If you do not pay your self storage fees we will over-lock your space stopping your access until you are up to date with your payments. If you do not make payment, under the storage agreement we reserve the right to auction your goods to recover any outstanding balance due.
Q Do I have to sign an agreement when I move in?
A Yes. When you move into a self storage space you must sign the Storage Agreement. The storage agreement licenses you as the storer to occupy the storage space. The agreement outlines the terms and conditions under which you are granted the license.
Q How often and when can I access my space?
A You may enter your warehouse storage space as often as you like during normal hours of operation of the business providing your account is up to date.
Q Does it cost me anything to access my space?
A No. There are no access fees.
Q When I am finished with storage what do I have to do?
A When you decide that you no longer need the storage space, then we would ask that you provide us with at least a month (30 days) notice. You may of course move out sooner or with no notice, however we do not refund any part months of unused storage.
Q Do you sell storage boxes & wrapping materials
A Yes we have a large range of storage boxes and wrapping materials in all of our facilities. Get further details by visiting the boxes and wrapping materials section on this web site
Q Are my goods insured when stored with you?
A Not automatically. Because we license to you exclusive use of the space, we forfeit any obligations in relation to insurance of goods in the space. However you can purchase insurance coverage for your goods. Ask us for details.
Q Do you sell self storage warehouse insurance?
A Yes. We sell insurance for your goods in storage. We have a schedule of insurance coverage and associated premiums available at each of our Self Storage facilities. The Financial Services Reform Act prevents us from providing advice, however we do have a Product Disclosure Statement available for you to read at each of our facilities.
Q Why do I need storage insurance?
A For extra peace of mind for those possessions you care the most about.
Q Do you have security?
A Yes security is of course very important to us. Each warehouse facility has its own unique security features. Please inquire with our sales manager about the security features at your chosen storage facility.
Q Can you accept deliveries?
A Yes we can accept deliveries. For a more detailed explanation of the conditions under which we accept deliveries and where and how they are cared for, please consult with the Sales Manager at your chosen Big Orange Self Storage facility
Q Where is my nearest store?
A To locate your closest Big Orange Self Storage facility please use our location finder on this web site.
Q Where can I find out more general information about Warehouse Self Storage?
A We have a range of self storage articles on this web site.